What is the manufacturing and delivery time?
Our manufacturing and delivery time is three to four weeks.
What payment methods can I use?
We accept cash, debit/credit cards, bank transfers, and cryptocurrencies. You can also pay us with your unused jewelry, after an appraisal at our store. We begin working on your order upon receipt of a 30% down payment. The balance can be paid in installments or settled upon delivery.
How do I pay with Cryptocurrencies?
Please contact us for the payment link.
Can I make changes to my design once the proposal has been made?
Of course! The price will be adjusted to the new design.
Do you ship?
We offer 100% guaranteed and secure national and international shipping. The extra cost will depend on the shipping location.
Warranty, Returns, and After-Sales Service Policy
At Joyería Real de XIV, each creation is carefully conceived and crafted to reflect our clients' vision, style, and expectations. Our commitment to artisanal excellence and the satisfaction of those who place their trust in us leads us to offer the following warranty and after-sales service policy
What type of metals do you use?
At Joyería Real de XIV, we work with 10K, 14K, 18K, and 21K gold, .925 silver, and platinum of the highest quality. We use recycled and responsibly sourced metals, contributing to more sustainable and environmentally friendly jewelry. The purity and authenticity of all our materials are fully guaranteed, offering our customers the trust and excellence that distinguish each of our creations.
Are your diamonds natural or lab-grown?
At Joyería Real de XIV, we offer both natural diamonds and lab-grown diamonds,carefully selected to provide our customers with the best combination of beauty, quality, and value. All our diamonds come from reliable sources and are acquired in strict compliance with applicable international regulations and agreements, guaranteeing their origin, traceability, and responsible commercialization. Our commitment is to help you find the option that best suits your preferences and budget, without compromising the excellence that characterizes each of our pieces.
Do diamonds and gemstones come with certification?
At Joyería Real de XIV, we work exclusively with diamonds sourced from the most internationally recognized gemological laboratories, including GIA (Gemological Institute of America), IGI (International Gemological Institute), and EGL (European Gemological Laboratory). As an additional measure of security and authenticity, we ensure that our diamonds have their certificate number laser-inscribed on the girdle, allowing for easy identification and verification. Lab-created diamonds are typically certified by IGI, clearly distinguished by the inclusion of the "LG" (Lab Grown Diamond) designation within their certification number, guaranteeing complete transparency regarding their origin. In the case of colored gemstones, certification can be incorporated according to the stone's characteristics, value, and customer preferences. Our team will be happy to advise you on selecting the alternative that best suits your needs and budget.
Can you fabricate a part from a photograph or a sketch?
Yes. At Joyería Real de XIV, we specialize in transforming ideas, inspirations, and references into exceptional jewelry. We can develop a piece from a photograph, sketch, or existing design, adapting it to your preferences regarding materials, gemstones, dimensions, and finishes. Our goal is not simply to reproduce a piece of jewelry, but to create a unique piece that reflects the essence and vision of each client, combining the original inspiration with the artisanal excellence that distinguishes our firm.
Can I use my own diamond or gemstones?
Yes. At Joyería Real de XIV, we would be delighted to incorporate your diamond or gemstone into a new custom creation. Before starting the project, we conduct a technical evaluation to verify the stone's condition, characteristics, and viability within the desired design. Many of the most special pieces we craft hold deep sentimental value, giving new life to diamonds or gemstones that have been part of a family history for generations. Our team will work carefully to preserve that legacy and transform it into a unique piece of jewelry, crafted to be cherished for many more years.
Can I engrave a message or a date on my jewelry?
Of course. Many of our creations can be personalized with special engravings, such as names, initials, significant dates, coordinates, symbols, or messages with a unique meaning for you and your loved ones. An engraving transforms an exceptional piece of jewelry into a truly unrepeatable piece, making it an intimate keepsake that will accompany moments and emotions for a lifetime. Our team will advise you on the available options depending on the design and dimensions of each piece.
How can I find out my ring size?
You can visit our showroom for a professional measurement or contact us for guidance on how to determine your size from home. Our team will be happy to help you find the perfect fit to ensure maximum comfort and elegance.
What happens if the size isn't right?
For engagement rings and wedding bands, we offer one complimentary resizing within the first sixty (60) days after delivery.
How often should I maintain my jewelry?
Like a work of art, fine jewelry deserves periodic care. We recommend an annual professional inspection to preserve its brilliance, secure its stones, and maintain it in exceptional condition for generations.
The first maintenance of your jewelry is on us!
How should I clean and care for my jewelry at home?
To preserve their shine and beauty, we recommend cleaning your jewelry with warm water, mild soap, and a soft cloth. Avoid contact with chemicals, perfumes, and abrasive surfaces, and store them separately when not in use to protect their finishes and stones.
Is it necessary to schedule an appointment?
It will be a pleasure to welcome you during our regular business hours, even without an appointment. However, to provide you with a more personalized experience and avoid wait times, we recommend scheduling an appointment in advance.
If you wish to be seen outside of our regular hours, it will be necessary to schedule an appointment through our social media or via WhatsApp at 999 451 3191, where we will gladly coordinate the time that best suits your needs.
What are your hours of operation?
We will be happy to assist you Monday through Friday from 9:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 6:00 p.m., as well as Saturdays from 9:00 a.m. to 2:00 p.m.
If you require assistance outside our regular hours, we will gladly accommodate you by appointment, which you can request through our social media or by WhatsApp at 999 451 3191
Do you provide free, no-obligation quotes?
Yes. We are happy to provide no-obligation quotes for any of our pieces or custom projects. Our team will advise you on material selection, stones, and design options, providing you with a clear and detailed proposal that fits your preferences and budget.
Why choose XIV Royal Jewelry?
Because each piece of jewelry we create is unique. We combine in-house manufacturing, custom design, the highest quality materials, and deeply personalized attention to transform your ideas into exceptional pieces. More than just jewelry, we create symbols of love, unforgettable moments, and legacies that endure for generations.